, Kiran N., NRI in Toronto (Product: Jharokha Wall Frame + Peacock Tealight Holder)
I was visiting India and wanted to take back handcrafted pieces for my Canadian home. I ordered from Premloom, asked them to hold the order for my visit, picked it up in Rajasthan, and carried it back to Canada.
Canadian customs opened both packages for inspection. The Jharokha was removed from its packaging entirely, inspected, and repacked by the customs officer. Not Premloom’s fault, entirely Canada’s bureaucracy.
Here’s the thing: when I repacked it myself that night at the hotel, I realised how well the original packaging was designed. The foam inserts were shaped to the specific piece. I had to work out the order from the way it came apart. Both pieces arrived in Toronto undamaged, including after customs interference.
The Jharokha now has a mirror in it, on the east wall of my dining room. The Peacock holder is on the mantelpiece. Both have received comments from every visitor.