If something has gone wrong with an order and the usual route has not sorted it out, this page is how you reach the person responsible.
Grievance Officer
Prerna Agarwwal
Designated Grievance Officer, Premloom Envision LLP
Email: info@premloomenvision.com
Phone: +91 96492 43355
Address: Premloom Envision LLP, S-1/137, Nela Road, RHB Colony, Sector 14, Girwa, Udaipur, Rajasthan 313002
What we commit to
- We acknowledge every complaint within 48 hours of receiving it.
- We resolve it within one month of receiving it.
Those are not aspirations, they are the timelines the Consumer Protection (E-Commerce) Rules hold us to, and we would rather say them out loud than leave you guessing.
Before you write
It usually saves time to include your order number, the date, and a sentence about what happened. If it is a damaged piece, photographs help, including one of the packaging.
Most things do not need this page
For a return, a refund, a delivery question or a change to an order, the quickest route is info@premloomenvision.com or WhatsApp on 96492 43355, and it is usually answered the same day. This page is for when that has not worked.
About us
Premloom Envision LLP
GSTIN: 08ABFFP6780J1ZO
Udyam Registration: UDYAM-RJ-33-0088965
Registered office: S-1/137, Nela Road, RHB Colony, Sector 14, Girwa, Udaipur, Rajasthan 313002
Customer care: info@premloomenvision.com, +91 96492 43355